Support
Finpacific clients benefit from our extensive experience and proven track record. Using industry proven best practice processes ensures our professional services and support model keeps your systems performing at its best
Our Support delivery model is incorporated into our entire product lifecycle. We leverage best practice business processes in the design, development and quality assurance of all of our products. While we acknowledge that one size doesn’t fit all in financial software, we know that a delivery approach that focuses on industry proven best practice process models helps our clients to save costs and benefit from the institutional knowledge Finpacific has developed over a number of years spread across scores of successful implementations. across multiple industries
Our Support delivery model is incorporated into our entire product lifecycle. We leverage best practice business processes in the design, development and quality assurance of all of our products. While we acknowledge that one size doesn’t fit all in financial software, we know that a delivery approach that focuses on industry proven best practice process models helps our clients to save costs and benefit from the institutional knowledge Finpacific has developed over a number of years spread across scores of successful implementations. across multiple industries
Customer support
Finpacific clients benefit from our
expert support team who between them have over 100 years of experience in the Treasury sector. In addition to this, through our partner network, we have access to 1000’s of resources including people and reference materials worldwide. System support group
Our Systems Support Group (SSG)
provides system reviews to help clients understand how to use their software systems more effectively and derive maximum value from their applications. |
Treasury Expertise
Our technical and application support
staff have very strong treasury domain and product knowledge that is continuously strengthened though industry training programs. At Finpacific we pride ourselves on our support staff always being able to meet dynamic requirements of any business. |
Scalable Support
As a Finpacific client, you can choose
from our standard professional support model or have a specialise and premium support package tailored to your needs. Because Finpacifc has a flexible and highly skilled support group we can scale to your requirements. |